> For the complete documentation index, see [llms.txt](https://academy.dnanexus.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.dnanexus.com/billing-access-and-orgs/billing_and_pricing.md).

# Billing and Pricing

### Billing

#### Definition

Billing occurs monthly based on your use of the platform. These invoices are received at the end of the month

The relationship of DNAnexus and billing are highlighted here:

![](/files/FCRaA9bgCQzWwjWzjvG5)

### Billing and Charges

#### What are the charges?

* Regions and Pricing can be referred to as the "Rate Card"
* These are negotiated at the time of signing
* This is the area of expertise of the DNAnexus Sales Account Director. For further details on this, please refer to them.
* This can be useful for everyone else to decide the instances that you choose to run on the platform.
* Here is an image of what a rate card looks like, and what each of the sections mean. The details of the rate card are subject to change
* If you cannot access the rate card or are not an org admin, please see Appendix A of your order form.

  ![](/files/4Xs3kTAfN3TmSGlJBqbQ)

#### Errors and Billing

* Job Errors happen
  * Some of which are charged to you
  * Some of which are not
* Error details are found in our [Documentation](https://documentation.dnanexus.com/developer/apps/error-information#error-details)

### Organizations and Billing

#### Example: Orgs and Billing

![](/files/1Rf70Vvg3dtoiaOKEZ5n)

* Orgs can be used to consolidate and simplify billing.
* An order can be associated with a billing account. This allows all users of the org to build projects and apps to the org billing account.
* If you have a project bill to an org, this is useful. Say if you have users within a group or users within a particular lab, that are working with a shared budget, where each member needs to have the ability to work independently within their own project.
* By associating a billing account with an org, this allows groups with a shared budget to consolidate all platform activities onto one invoice.
* When a user makes a project billable to an account, a user assigns ownership of the project to this work.
* And org admins in this case admins, A and D. They have the ability to oversee and discover all projects that are billed to the org and revoke permissions to a project build to an org

### Resources

[Billing and Account management Documentation](https://documentation.dnanexus.com/admin/billing-and-account-management)

[Full Documentation](https://documentation.dnanexus.com/)

To create a support ticket if there are technical issues:

1. Go to the Help header (same section where Projects and Tools are) inside the platform
2. Select "Contact Support"
3. Fill in the Subject and Message to submit a support ticket.