Billing and Pricing

Billing occurs monthly based on your use of the platform. These invoices are received at the end of the month

The relationship of DNAnexus and billing are highlighted here:

Regions and Pricing can be referred to as the "Rate Card"
These are negotiated at the time of signing
This is the area of expertise of the DNAnexus Sales Account Director. For further details on this, please refer to them.
This can be useful for everyone else to decide the instances that you choose to run on the platform.
Here is an image of what a rate card looks like, and what each of the sections mean. The details of the rate card are subject to change
If you cannot access the rate card or are not an org admin, please see Appendix A of your order form.

Orgs can be used to consolidate and simplify billing.
An order can be associated with a billing account. This allows all users of the org to build projects and apps to the org billing account.
If you have a project bill to an org, this is useful. Say if you have users within a group or users within a particular lab, that are working with a shared budget, where each member needs to have the ability to work independently within their own project.
By associating a billing account with an org, this allows groups with a shared budget to consolidate all platform activities onto one invoice.
When a user makes a project billable to an account, a user assigns ownership of the project to this work.
And org admins in this case admins, A and D. They have the ability to oversee and discover all projects that are billed to the org and revoke permissions to a project build to an org

To create a support ticket if there are technical issues:

Go to the Help header (same section where Projects and Tools are) inside the platform
Select "Contact Support"
Fill in the Subject and Message to submit a support ticket.

Last updated 5 months ago

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